Privacy Policy

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Service

1.The  cleaning rate is from  per hour per 20£ Hour cleaner. Gx House Cleaning  will provide all cleaning products and equipment required to carry out  our one-off cleaning services.
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2.We ask that Clients do not  directly offer work to the cleaners provided by Gx House Cleaning.  Cleaners may be employed directly by the client only upon payment to   Gx House Cleaning Services of equivalent to 6 months of the regular  cleaning invoice.
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3. Gx House Cleaning Services will not be  responsible for triggering any alarm systems. The Clients should give  specific instructions for deactivation/activation of any household alarm  systems.
Complaints

1.The Client accepts  and understands that poor service; breakage/damage or theft must be  reported within 24 hours from our service date. No claims can be made  against Gx House Cleaning Services after this time.
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2.In case  of poor service Gx House Cleaning Services will endeavor to rectify  problems arising as a result of its work.  Gx House Cleaning Services  will re-do the job free of charge where work has been completed to an  unacceptable standard. In this instance,  Gx House Cleaning Services  advises that the Client or a client's representative should be at the  premises at the time of completion of the job so an inspection can be  done and any correction is made on site on the same day.
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3.In  the event of our negligence resulting to damage of your goods we may pay  a sum equivalent to the cost of repair or replacement, whichever is the  smaller sum,  we are covered by insurance  company . This is dependent  upon up to date payment of cleaning services rendered.
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4.All  fragile and highly breakable items must be secured or removed. Items  excluded from liability are: cash, jewellery, items of sentimental  value, art and antiques.
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5.The Client agrees to provide Gx House Cleaning Services with all required information regarding damages  caused by our operatives.

 Gx House Cleaning Services reserves the right not to be responsible for:

1.Delay for a cleaning visit due to traffic congestion
Lack of hot water or electricity
Cancellation

2.The Client may cancel the cleaning visit by giving at least 48 hours advanced notice.
The  Client agrees to pay the full price of the cleaning visit if he/she  cancels or changes the date/time less than 48 hours prior to the  scheduled appointment.